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COVID-19 STORE POLICIES

We’re so excited that Castle Couture is NOW OPEN with our usual store hours!

We have a few announcements and details about the Covid-19 precautions we are taking to protect you, our staff, and the community.

APPOINTMENT REQUIRED

An appointment is required for all departments, including pickups.

MASKS REQUIRED

All guests and staff at Castle Couture will be required to wear a mask that covers the nose and mouth at all times.

TEMPERATURE CHECKS

All guests and staff will have their temperature checked upon arrival at Castle Couture. Any guest with a temperature of 99.4 degrees or higher will be discreetly informed by our staff and alternate arrangements will be made for your appointment.

NUMBER OF GUESTS

Bridal appointments: Limit of 3 guests
Alterations appointments: Limit of 1 guest
Accessories appointment: Limit of 1 guest
Pickups: Limit of 1 guest

SOCIAL DISTANCING

Observe social distancing by maintaining a distance of no less than 6 feet from people who are not in your immediate party.

APPOINTMENT REQUIRED FOR ALL DEPARTMENTS

Don’t wait to make your appointment: Occupancy restrictions mean that space will be very limited!

Online appointment form: https://www.castlecouturenj.com/t5356/appointments.html

Call to book: (732) 617-1414

Castle Couture has taken enhanced health and safety measures for our customers and employees. You must follow all posted instructions while visiting our establishment to ensure these safety measures. This includes, but is not limited to, wearing face masks at all times, temperature checks, and social distancing.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Center for Disease Control and Prevention, senior citizens and customers with underlying medial conditions are especially vulnerable.

By visiting Castle Couture, you voluntarily assume all risks related to exposure to COVID-19.

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Curbside Pickup by Appointment

COVID-19 UPDATE: MAY 21, 2020

Although Castle Couture remains closed following the restrictions issued by the State of New Jersey, we are offering curbside pickup for orders that have arrived since the closure began.

APPOINTMENT REQUIRED FOR PICKUP

If you ordered an item – from wedding gowns and veils to prom dresses and accessories – prior to the state-wide “stay at home” order and the item has been received at our store, you will be contacted by our orders department to schedule the pickup of your items.

CURBSIDE PICKUP HOURS

Tuesday – Saturday: 10:00 am – 4:00 pm
By Appointment Only

QUESTIONS?

“I placed an order, but I haven’t been contacted yet about picking it up.”

We are contacting clients in the order in which their orders have arrived. There are a lot of orders, so we appreciate your patience!

“I know my dress came in before the closure, but I haven’t been contacted yet. Can I call to schedule an appointment to pick up my order?”

Yes! Please call us at 732-617-1414 to schedule your appointment!

“I don’t know if my order came in yet. Can I stop by the store to check on it?”

We regret that, no, you cannot stop by the store. We are not officially fully open and, per the state restrictions, we can provide only pre-scheduled curbside pickups.

We are delighted to be able to offer you this curbside pickup service and we sincerely appreciate your patience during this unprecedented time. Thank you!

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Coronavirus (COVID-19) Update: March 21, 2020

Beginning March 22, 2020, Castle Couture will be closed until further notice.

To keep in regulations with New Jersey Governor Murphy’s COVID-19 restrictions, Castle Couture will be closed starting 03/22/2020 until further notice.


During this time, all divisions, including our customer service lines, will be closed. Please stay up to date with us on our social media platforms as we will release updates as we get them.

Stay safe and healthy and we look forward to celebrating with you soon!

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Coronavirus Update: March 17, 2020

Regarding the CDC’s  recommendation for all U.S. Citizens to observe social distancing and limit public exposure, and in order to provide the safest experience for our customers, their guests, and our staff, Castle Couture and Castle Couture Fine Jewelry will temporarily close certain departments for the next 14 days, effective March 18 and tentatively reopening on April 2.

During this time our alterations department will remain open for appointments only and our operating hours will be adjusted. Our new operating hours during these 2 weeks will be Tuesday-Sunday 10am-6pm.

Our shipping and receiving department will remain open to continue to receive our special-ordered gowns and tuxedo rentals each day. If your dress or tuxedo has already arrived or is arriving during this period, you will be notified and can request an appointment to pick it up.

We will be answering phone calls, responding to emails, and arranging pickups; however, our sales departments (bridal, evening wear, prom/special occasion, tuxedos, accessories, and fine jewelry) will be closed and we will not be accepting walk-ins or appointments. We encourage you to contact us via phone, email, or social media with any questions or concerns.

We wish you and your loved ones health and safety and look forward to celebrating with you soon!

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Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Like other businesses and retailers worldwide, we are closely monitoring the ongoing developments related to Coronavirus by keeping up with the World Health Organization and CDC for updates and directives. We appreciate you and will always have your health and best interests as our number one priority.

We want to reassure you that we recognize the importance of addressing your concerns and taking extra safety precautions to keep you and our staff safe and healthy.

What are some of the things we are doing to keep everyone safe?

Our entire team is healthy and ready to take care of you! We continue to follow applicable occupational health and safety regulations, every day – regardless of season or sickness. A few of our sanitation and cleaning measures are detailed below:

  • After each guest, all fitting rooms are sprayed down with disinfectant
  • After each guest, all items in the rooms are wiped down with disinfectant
  • Common areas are frequently wiped down with disinfectant
  • Employees are instructed to follow CDC best practices, such as frequent hand washing, to keep themselves and others safe

What if a staff member or you are ill or have been exposed to someone who is sick?

We are encouraging Castle Couture staff to remain home if they are ill or have had contact with someone who is ill. If you or someone you’ve been in contact with is feeling unwell, sick, or recovering from illness but still exhibiting outward symptoms (e.g., sniffling, runny nose, coughing), we respectfully request that you reschedule your appointment, if applicable, and do not come in to the store. Castle Couture is waiving all cancellation fees associated with our bridal and evening wear appointments until further notice.

What can you do to help?

Please reschedule your appointment, if applicable, if you are ill or have had contact with someone who is ill. It is not personal but a matter of public health, so please do not be offended if we request that you reschedule your appointment if we observe visible symptoms when you are here.

Please understand that, for now, we will exchange SMILES instead of handshakes and hugs. Your flexibility is appreciated if personnel, schedule, or store hour changes need to occur.

We will continue to closely monitor the situation and developments. Please know our commitment to a clean environment will always remain important. Stay in the loop for any changes and announcements by checking our social media outlets.

Thank you for your continued support as we navigate through this worldwide health concern together.

Castle Couture